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Refund Policy

Refund Policy

Hyderabadi Khubani Ka Meetha

At Hyderabadi Khubani Ka Meetha, customer satisfaction is very important to us. As we prepare homemade, fresh food products, our refund and return policy is designed to be fair, transparent, and safe for both customers and our brand.

Please read this Refund Policy carefully before placing an order.

Nature of Our Product

Hyderabadi Khubani Ka Meetha is a perishable food item prepared fresh using natural ingredients such as dried apricots, sugar syrup, custard, and cream. Due to the nature of homemade food products, we follow strict hygiene and preparation standards.

Because of food safety and quality reasons, returns are generally not accepted once the product has been delivered.

Eligibility for Refunds

Refunds may be considered only under the following circumstances:

  • You received an incorrect product
  • The product was damaged during delivery
  • The product arrived in an unusable or spoiled condition
  • There was a confirmed error from our side in fulfilling the order

To request a refund, customers must contact us within 24 hours of delivery with clear details of the issue.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after delivery
  • Delay caused by the incorrect delivery address provided by the customer
  • Improper storage after delivery
  • Partial consumption of the product
  • Taste preference or personal liking

As our products are handmade and freshly prepared, slight variations in texture or appearance are normal and do not qualify for refunds.

Refund Request Process

To request a refund, please contact us through:

Please include:

  • Order details
  • Reason for the refund request
  • Clear photographs (if applicable)

Our team will review the request and respond within 2–3 working days.

Refund Method

If a refund is approved:

  • The refund will be processed using the original payment method, or
  • An alternative solution, such as a replacement of another box product, may be offered

Processing time may vary depending on the payment method used.

Order Cancellation Policy

Orders may only be cancelled before preparation has started.
Once preparation begins, cancellations are not possible due to the perishable nature of the product.

We recommend contacting us as early as possible if you need to cancel an order.

Quality & Hygiene Commitment

We follow careful preparation, handling, and storage practices to ensure the quality and safety of our desserts. Our goal is to deliver a product that meets your expectations while maintaining traditional taste and hygiene standards.

Policy Updates

Hyderabadi Khubani Ka Meetha reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions about this Refund Policy, please feel free to contact us:

Hyderabadi Khubani Ka Meetha, absolutely homemade with custard and fresh cream on top of the beautifully presented khubani dessert, kids and adults really love this apricot dessert

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